Product Owner · Internal Tools

Dominic Simpson

I build the systems that help organizations scale.
The bridge between operational friction and scalable architecture.

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About

Systems Builder.
Strategic Operator.

My career operates at the exact intersection of operational reality and technical infrastructure. As a Product Owner at Lightspeed DMS, I manage Agile/Scrum squads to design, prioritize, and deploy internal tools and backend services.

Because I spent years leading Technical Operations and managing the highest-tier escalations, I bring a unique lens to product management: I know exactly where organizational friction lies — and I know how to architect the technical solutions to eliminate it.

My focus is always on reducing system sprawl, mitigating technical debt, and translating complex bottlenecks into streamlined, high-ROI workflows.

Whether optimizing enterprise SaaS platforms or custom-building high-performance hardware systems in my downtime, the philosophy is the same: build elegant, efficient systems that work seamlessly.

Dominic Simpson
Current Role Product Owner
Organization Lightspeed DMS
Focus Area Internal Tools & Backend Services
Location Draper, UT

Experience

The Arc.
Operations to Ownership.

A deliberate career trajectory — from managing the highest-tier operational crises to architecting the systems that prevent them.

2025 — Present Lightspeed DMS

Product Owner — Internal Tools & Infrastructure

  • Lead multiple Agile/Scrum squads responsible for the vision, prioritization, and delivery of internal tools and backend infrastructure, driving enterprise-wide operational efficiency.
  • Served as dedicated Product Owner for the Phoenix engineering squad, managing the backlog, defining technical requirements, and delivering high-impact backend solutions before expanding scope to the broader Internal Tools portfolio.
  • Translate complex operational bottlenecks and frontline user friction into scalable technical requirements. Focus on reducing system sprawl, mitigating technical debt, and automating cross-departmental workflows.
  • Partner directly with Engineering leadership, Customer Support, and Executive stakeholders to ruthlessly prioritize product initiatives.
  • Facilitate core Agile ceremonies — Sprint Planning, Grooming, Retrospectives — and serve as the primary shield for the engineering team.
2020 — 2026 Lightspeed DMS

Technical Operations Manager

  • Served as the primary strategic conduit between the Customer Support organization and internal Engineering/Product departments, driving interdepartmental alignment to expedite resolution of complex, high-tier technical issues.
  • Managed the highest-level critical escalations, partnering directly with technical teams to identify underlying system architecture issues and actively influencing product roadmaps to implement permanent, preventative solutions.
  • Championed and implemented scalable best practices and process optimizations that streamlined team workflows and reduced resolution timelines.
  • Collaborated with executive leadership to define and execute operational strategies aligned with overarching company goals.
  • Directed a specialized team of Ops Center Analysts and Client Account Managers, fostering a culture of high performance through structured coaching and technical mentorship.

Expertise

T-Shaped.
By Design.

Broad operational knowledge across the enterprise stack, with deep vertical expertise where it matters most — turning complex friction into scalable systems.

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Product Ownership

Roadmap prioritization, backlog management, stakeholder alignment. Running Agile/Scrum squads to ship internal tools that actually get used.

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Systems Architecture

Designing workflows and tooling ecosystems from the ground up. Eliminating sprawl, reducing technical debt, and engineering for long-term scalability.

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Operational Intelligence

Years of frontline Technical Operations and tier-1 escalation management means I see exactly where the friction is — before it becomes a crisis.

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Workflow Optimization

Translating complex bottlenecks into streamlined, high-ROI processes. If something is slow, redundant, or brittle — I find it and fix it systematically.

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Enterprise SaaS

Deep familiarity with enterprise-grade SaaS platforms — their capabilities, limitations, and integration surfaces across an organization.

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Technical Fluency

Comfortable in the weeds with engineering teams. From backend service design to custom hardware builds — technical precision is a professional baseline.

Contact

Let's Connect.

Open to strategic conversations — whether it's about building better internal systems, exploring new opportunities, or just trading notes on efficient architecture.

↓ Download Resume ✉ dsimpson05@gmail.com in linkedin.com/in/dominicsimpson